Privacy Policy

Last updated: July 22, 2025

EdgeRelief (“we”, “our”, “us”) operates this online store and website, including all related information, content, features, tools, products, and services (the “Services”).
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our store, or otherwise communicate with us.

By using or accessing any of our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we refer to “personal information,” we mean information that can identify you or be linked to you as an individual. We may collect the following categories of personal information:

  • Contact details – such as your name, email, phone number, billing address, and shipping address.
  • Payment details – including credit or debit card numbers, payment confirmations, and transaction information (processed securely via Shopify).
  • Account information – if you create an account, we may store your username, password, and preferences.
  • Order details – items you purchase, view, add to your cart, or return.
  • Device and usage data – such as your IP address, browser type, and how you interact with our website.
  • Customer communications – information you provide when contacting us for support or feedback.

How We Collect Information

We collect personal information in several ways:

  • Directly from you, when you place an order, create an account, subscribe to our newsletter, or contact us.
  • Automatically, through cookies and similar technologies when you browse our website.
  • From service providers, such as payment processors, analytics tools, and fulfillment partners.
  • From partners or third parties, such as advertising platforms.

How We Use Your Information

We use your personal information for purposes such as:

  • Fulfilling orders and providing Services, including processing payments, shipping products, managing returns, and customer support.
  • Improving and personalizing your experience, such as product recommendations or remembering your preferences.
  • Marketing and promotions, including sending email offers or showing you relevant ads online (you may opt out anytime).
  • Security and fraud prevention, such as detecting unauthorized activity or protecting account access.
  • Legal compliance, including responding to lawful requests or obligations under applicable law.

How We Share Information

We may share your personal information in the following situations:

  • With Shopify, which powers our online store and processes your data in accordance with Shopify’s Privacy Policy.
  • With service providers who help us operate our business (e.g., payment processors, couriers, analytics providers).
  • With business partners for advertising and marketing (subject to your consent and applicable laws).
  • For legal reasons, such as complying with court orders or preventing fraud.
  • In business transfers, such as mergers or sales of assets.

Shopify Relationship

Our store is hosted on Shopify Inc. Shopify provides the e-commerce platform that allows us to sell our products and manage transactions.
Your data may be stored through Shopify’s data storage, databases, and general Shopify applications. They store your data on secure servers protected by firewalls.

To learn more about how Shopify handles your personal information, please visit the Shopify Privacy Policy.

Cookies

We use cookies and similar technologies to enhance your experience, analyze traffic, and deliver personalized ads.
You can control or delete cookies through your browser settings, but doing so may affect certain site functions.

Children’s Privacy

Our Services are not directed toward children under the age of 16, and we do not knowingly collect their information.
If you believe a child has provided personal data to us, please contact us and we will delete it.

Data Retention and Security

We keep your information for as long as necessary to fulfill your order, comply with legal obligations, resolve disputes, or enforce agreements.
While we take reasonable steps to protect your information, no online transmission or storage system is completely secure.

Your Rights

Depending on your location, you may have certain rights over your personal information, including:

  • Access – request a copy of your data.
  • Correction – request updates or corrections to inaccurate data.
  • Deletion – request that we delete your personal information.
  • Opt-out – unsubscribe from marketing emails or targeted advertising.

To exercise these rights, please contact us at support@edgerelief.com
We may ask for verification before processing certain requests.

International Data Transfers

Your information may be transferred to and processed in countries other than your own, including where Shopify or our service providers operate.
We take steps to ensure your data is handled securely and in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
The updated version will be posted on this page with a revised “Last updated” date.