Frequently Asked Questions

Shipping

We work with trusted suppliers and logistics partners to deliver your order as quickly as possible.
Once your order is processed, you’ll receive a confirmation email with tracking information so you can follow your package every step of the way.

Shipping times may vary depending on product availability, warehouse location, and destination country. Most orders arrive within 7–15 business days.
Please note that delays can occasionally occur due to customs processing or carrier factors outside our control.

If your order hasn’t arrived after the estimated delivery window, please reach out to our support team — we’ll be happy to look into it for you.

Returns, Exchanges & Cancellations

We want you to love your purchase.
If your order arrives damaged, defective, or not as described, please contact us within 7 days of delivery so we can make it right.

Returns and exchanges are accepted on eligible items that are unused and in their original packaging.
Because we work with multiple fulfillment partners, some items may need to be returned directly to the supplier — our team will guide you through the process.

If you wish to cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, cancellations may no longer be possible.

Products

Our products are carefully sourced from verified suppliers and quality-tested before being made available on our site.
As a dropshipping-based store, some items may ship directly from different warehouses depending on stock and destination.
This allows us to offer a wide range of wellness and relief products without compromising affordability or access.

If you have any questions about materials, usage, or product specifications, please reach out — we’re always here to help.

Warranty Information

We stand behind the quality of our products.
Most items include a standard manufacturer’s warranty covering defects in materials or workmanship.
If you experience any issues with your product within the warranty period, contact our support team with your order number and a brief description of the issue.

We’ll work directly with the manufacturer or supplier to repair, replace, or refund your item as applicable.